称谓是写信人对收信人的称呼，需在信纸上的第一行空两格写，后加冒号领起下文。

A、对

B、错

文员从事信访工作，在处理顾客或其他人的来信时，不应()。

A.拆开后信纸在后、信封在前，一并装订，有转办单的放在信纸前面一并装订

B.对写信人的各项情况逐项登记

C.处理信件按照“分级负责、归口办理”原则，进行转办、交办或自办

D.对问题复杂、调查处理的时间较长的信件，应复信作解释和答复

在书信的写作中，称谓是写信人对收信人的称呼，其写法是：（）。

Write on ONE of the following two topics. You are supposed to follow the instructions given below.1．按照完整英文书信的格式，就下述内容写一封介绍信：假定你(写信人王晓明)写信给陈平介绍你的助手(assistant)张华，现需要用英语写一封介绍信。收信人姓名和地址：陈平，华东师范大学(East China Normal University)，上海市中山北路3663号(邮编200083)时间：2005年4月10日信的内容必须包括：(1)介绍你的助手张华去华东师范大学继续深造。(2)张华毕业于安徽大学，主修化学。在校期间勤奋好学，成绩优秀，研究工作亦非常出色。(3)希望给予帮助和指导，并表示感谢。2．写一篇题为“Take Job or Continue Graduate Education”的文章。要求分三段，不少于100个单词。内容包括：1．有些学生大学一毕业就参加工作。2．另外一部分学生毕业后继续攻读学位。3．我的看法……

关于我国书信的习惯和格式，下列理解不正确的一项是（）。

A、一封书信一般应有“称呼”、“正文”、“祝语”、“署名”、“日期”等部分。

B、给老师写信，“称呼”部分如果连名带姓写上，就显得不够恭敬。

C、书信的“祝语”部分，如写“此致敬礼”，应将“此致”退后两个字的位置，“敬礼”则另起一行顶格书写。

D、书信的“署名”部分，写信人应连名带姓都写上，否则就显得不够恭敬。

Section B (5points, 1 points each)

Directions: In this task, there is a passage with 5 questions (51 through 55). Read the passage carefully. Then answer the question in the fewest possible words. The answer should be written after the corresponding numbers on the Answer Sheet.

There is BUSINESS LETTER here. After reading the letter you should answer the 5 questions following it. Just write a word or a phrase for each answer.

May.16, 2005

Dear Sir,

Your name was given to us by Messrs.J.Aanny & Co., who has been our regular customers for some years. We understand that you are one of the largest manufactures of handmade art and craft products in your country, and we want to avail this opportunity to express our hope of establishment of business relations with you.

We are the leading dealer in art and craft products in this district where Chinese handmade art and craft items are especially popular. Will you please send us a copy of your catalogue and current price list for your art and craft products？

We have recently received many inquires from our retailing shops about the said items. We are sure there would be brisk demands on our side. If the quality of your products is satisfactory and the prices are reasonable, we will place regular orders for considerably large numbers.

We would like to know whether you are able to allow us a special discount, say 6%. This would enable us to maintain the favorable selling prices in this area.

We are looking forward to hearing from you in the near future.

Yours sincerely,

How did the addresser(写信人) know the addressee's(收信人) name？

From______.